Shipping & Delivery Policy
Thank you for shopping with Tightknit. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.
Order Processing
Orders are processed during regular business days, excluding weekends and holidays. Orders typically ship within 1–2 business days.
During product launches, holidays, or periods of unusually high order volume, processing and delivery may take longer than usual. If your order experiences a significant delay, we will contact you using the email address provided at checkout.
Shipping Rates
We offer free U.S. shipping on all orders over $75. For orders below the free-shipping threshold, available shipping options and associated costs will be calculated and displayed at checkout before you complete your purchase.
Any promotional or free-shipping offers will be subject to the terms displayed at the time of purchase.
Estimated Delivery Times
Once your order has shipped, estimated delivery times are:
United States: 3–5 business days Canada, UK, EU, and Australia: 3–7 business days Other international destinations: calculated at checkout
These delivery estimates are not guaranteed and may be affected by carrier delays, customs processing, weather, holidays, or other circumstances outside our control.
Shipment Confirmation and Tracking
Once your order has shipped, you will receive a shipment confirmation email containing your tracking information. Tracking information may take up to 24 hours to become active after your shipment confirmation is sent.
International Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, tariffs, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product price or shipping cost. Tightknit does not control these charges and cannot predict their amount. Customs processing may also cause delivery delays.
Lost, Damaged, or Incorrect Orders
Please inspect your order when it arrives. If your order arrives damaged, defective, or incorrect, contact us at hello@tightknitclo.com as soon as possible with your order number and clear photos of the product and packaging.
If your order appears to be lost in transit, contact us once the estimated delivery window has passed so that we can review the shipment and work with the carrier.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout. Tightknit is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer. Additional shipping charges may apply if an order must be reshipped.
Contact Us
For questions regarding shipping or delivery, contact us at hello@tightknitclo.com. We reply within 1 business day, Monday–Friday.